Privacy Policy

Effective Date: April 2026

YOUR PRIVACY MATTERS

EcoForce Global Australia Pty Ltd (“EcoForce Global Australia”, “we”, “us” or “our”) is committed to protecting the privacy and personal information of individuals who interact with the EcoPerks Rewards Program, including our website, mobile applications, affiliate systems, and digital services (collectively referred to as the “Platform”). We respect your privacy and are committed to handling your personal information in a transparent, secure, and responsible manner.

This Privacy Policy explains what information we collect, how we use and manage it, how it may be disclosed, and how you can control your information. By accessing or using the Platform, you agree to the terms of this Privacy Policy.

WHO MAY USE THE PLATFORM

EcoPerks services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it where required by law.

INFORMATION WE COLLECT

We collect information from members, affiliates, customers, merchants, partners, and visitors to our Platform in a variety of ways, including directly from you, automatically through your use of the Platform, and from third parties.

When you use our Platform, we may automatically collect certain technical information such as your Internet Protocol (IP) address, browser type, device type, pages visited, session duration, and referring URLs. This information is generally anonymous and is used to analyse trends, administer the Platform, improve performance, and enhance user experience.

We also use cookies and similar technologies to recognise returning users, remember preferences, personalise your experience, analyse website performance, and deliver relevant advertising. Cookies are small data files stored on your device. You may disable cookies through your browser settings; however, doing so may impact the functionality of certain features of the Platform.

In addition, we may use third-party analytics and advertising tools, including Google Analytics, Google Ads, and social media tracking technologies, which collect and process data in accordance with their own privacy policies. These tools help us understand how users interact with our Platform and improve our marketing effectiveness.

We collect personal information that identifies you as an individual when you register for an account, engage with our services, or communicate with us. This information may include your name, email address, phone number, residential address, and date of birth. We may also collect account-related information such as your membership status, EcoPerks balance, transaction history, environmental contributions, and referral relationships.

Financial information such as billing details and transaction references may also be collected. However, full payment card details are processed securely by third-party payment providers and are not stored by EcoForce Global Australia.

We may also collect preference information, including your shopping interests, preferred rewards, travel interests, environmental interests, and redemption behaviour, to better personalise your experience.

In some cases, we may receive information about you from third parties such as payment processors, affiliate systems, merchant partners, travel partners, environmental project partners, and marketing platforms. Additionally, if you choose to post content in public areas of the Platform, such as forums or community spaces, that information may become publicly visible and accessible to others.

HOW WE USE YOUR INFORMATION

We use your personal information to operate and improve our Platform and services. This includes creating and managing your account, providing membership services, administering the EcoPerks Rewards Program, recording and managing EcoPerks, processing transactions, facilitating reward redemptions and travel bookings, supporting environmental initiatives, and operating affiliate and referral systems.

We also use your information to provide customer support, respond to enquiries, communicate updates, deliver promotional offers where permitted, improve the functionality and performance of the Platform, measure environmental and program outcomes, and detect and prevent fraud or misuse.

DISCLOSURE OF PERSONAL INFORMATION

We do not sell your personal information. However, we may disclose your information in certain circumstances necessary to operate our business and the EcoPerks Rewards Program.

We may share your information with trusted service providers who assist us in operating the Platform, including payment processors, hosting providers, marketing platforms, analytics providers, technical support services, fulfilment providers, and professional advisers. These providers are required to handle your information securely and only for authorised purposes.

To fulfil reward redemptions, travel bookings, environmental contributions, or other member benefits, we may share relevant information with participating merchants, travel partners, airlines, hotels, travel agents, tour operators, gift card providers, environmental project partners, and other authorised suppliers. These third parties are responsible for their own services and privacy practices.

Due to the structure of our affiliate and referral system, certain information such as your name, membership status, and referral relationships may be visible within your network.

We may also disclose your information where required by law, in response to legal requests, to protect our rights, or in connection with a business transaction such as a merger, acquisition, restructure, or sale of assets.

INTERNATIONAL DATA TRANSFERS

EcoForce Global Australia and the EcoPerks Rewards Program may operate and engage service providers on a global basis. As a result, your personal information may be stored or processed in countries outside your country of residence. By using the Platform, you acknowledge that your information may be transferred across international borders, where data protection laws may differ.

Where required by applicable law, we will take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable privacy obligations.

COMMUNICATIONS

By using the Platform, you consent to receiving communications from EcoForce Global Australia and EcoPerks, including account-related notifications, service updates, EcoPerks balance and transaction notifications, environmental impact updates, and promotional communications where permitted. You may opt out of marketing communications at any time; however, certain service-related communications may still be sent because they are necessary for the operation of your account.

TEXT MESSAGING

If you provide your mobile phone number, you consent to receiving text messages from EcoForce Global Australia and EcoPerks, which may include service notifications, account updates, EcoPerks notifications, and promotional messages. You may opt out of receiving text messages at any time by replying “STOP.” Standard message and data rates may apply.

DATA SECURITY

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Despite these measures, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

YOUR RESPONSIBILITIES

You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. You must notify us promptly if you suspect any unauthorised use of your account or personal information.

ACCESS AND CORRECTION

You may request access to the personal information we hold about you and request corrections where necessary. We will respond to such requests within a reasonable timeframe and in accordance with applicable laws.

COMPLAINTS

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the relevant privacy authority.

THIRD-PARTY LINKS

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, program features, or legal obligations. The updated version will be posted on our Platform, and the effective date will be revised accordingly.

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us at:

Email: privacy@ecoperksrewards.com